Terms of Service
Effective date: May 16, 2026 These Terms of Service (“Terms”) govern your use of the Pawlor website and any requests you make through it. By accessing or using our website, you agree to these Terms.
1) Who We Are
Pawlor (“we,” “us,” “our”) provides junk removal and related services (which may include pressure washing, yard cleanup, dog waste cleanup, and small demolition) depending on your request and availability.
2) Website Use
You agree to use our website lawfully and not to:
- Attempt to gain unauthorized access to the website or its systems
- Interfere with the websites operation (including introducing malware)
- Use the website to transmit unlawful, harmful, or misleading content
- Misrepresent your identity or the details of a service request
We may suspend or restrict access if we believe the website is being misused.
3) Quotes, Bookings, and Service Requests
Information on our website is provided for general informational purposes and is not a binding offer.
- Quotes: Any quote provided online, by phone, text, email, or message may be an estimate based on the information you provide. Final pricing may change after an on-site assessment (e.g., volume, weight, access, hazardous materials, extra labor, or disposal fees).
- Booking requests: Submitting a booking request does not guarantee availability. A booking is confirmed only when we provide confirmation.
- Accurate information: You agree to provide accurate job details (items, location, access, photos if requested) so we can quote and schedule appropriately.
4) Pricing, Payments, and Taxes
Unless stated otherwise:
- Prices may be subject to applicable taxes and disposal fees.
- Payment terms (accepted payment methods, deposits, and timing) will be communicated at booking or before service.
- If a deposit is required, your booking may not be confirmed until the deposit is received.
5) Cancellations and Rescheduling
We understand plans change.
- If you need to cancel or reschedule, contact us as soon as possible.
- Same-day cancellations or missed appointments may be subject to a fee if we have reserved time or dispatched a crew.
6) Customer Responsibilities (Site Access and Safety)
To help us complete work safely and efficiently, you agree to:
- Provide safe and reasonable access to the items and work area
- Ensure pathways are clear and pets/children are kept away from the work zone
- Disclose known hazards (e.g., mold, pests, needles/sharps, biohazards, asbestos, structural instability)
- Obtain any required permissions (e.g., landlord approval, building management access, permits where applicable)
We may refuse or stop work if conditions are unsafe.
7) Items We May Refuse or Require Special Handling
For safety and legal reasons, we may refuse or require special handling/fees for certain items, including (examples):
- Hazardous waste (chemicals, solvents, fuels)
- Asbestos-containing materials
- Medical waste or biohazards
- Firearms, ammunition, explosives
- Items requiring specialized disposal or permits
If you are unsure, ask before booking.
8) Photos and Content You Provide
If you send photos or descriptions to help us estimate a job, you grant us permission to use them for quoting and scheduling. We will not publish identifiable customer information without permission.
If you separately consent to marketing use (e.g., before/after photos), you can withdraw that consent at any time.
9) Intellectual Property
All website content (text, logos, graphics, and layout) is owned by Pawlor or licensed to us and is protected by intellectual property laws. You may not copy, reproduce, or distribute it without written permission.
10) Third-Party Links
Our website may link to third-party sites. We do not control and are not responsible for their content, policies, or practices.
11) Disclaimers
The website is provided on an “as is” and “as available” basis. We do not guarantee that the website will be uninterrupted, error-free, or free of harmful components.
Service outcomes can vary based on site conditions, item types, and access. We do not make guarantees beyond what is explicitly agreed in writing.
12) Limitation of Liability
To the fullest extent permitted by law:
- Pawlor will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website.
- Our total liability for any claim related to the website will not exceed the amount you paid to us through the website (if any) in the period giving rise to the claim.
Nothing in these Terms limits liability that cannot be limited under applicable law.
13) Indemnity
You agree to indemnify and hold harmless Pawlor from claims, damages, liabilities, and expenses arising out of:
- Your misuse of the website
- Your violation of these Terms
- Your inaccurate or incomplete service request information
14) Privacy
Your use of the website is also governed by our Privacy Policy.
15) Changes to These Terms
We may update these Terms from time to time. The updated version will be posted on this page with a revised effective date.
16) Governing Law
These Terms are governed by the laws applicable in the jurisdiction where Pawlor operates, without regard to conflict of law principles.
17) Contact Us
If you have questions about these Terms, contact:
- Pawlor
Email: [email protected]
- Phone: +1 (780) 838-7298