Privacy Policy
Effective date: May 16, 2026
This Privacy Policy explains how Pawlor (“we,” “us,” “our”) collects, uses, discloses, and protects personal information when you visit our website or contact us about our services.
1) Information We Collect
We may collect the following types of information:
- Contact information: name, email address, phone number, and address/service location you provide through forms, booking requests, or messages.
- Service details: information you share about the job (e.g., type/volume of junk, photos you upload if available, preferred dates, access notes).
- Communications: messages, emails, call notes, and other information you share when you contact us.
- Website usage data: IP address, device/browser type, pages viewed, time spent, and referring/exit pages.
- Cookies and similar technologies: small files used to remember preferences and understand site performance.
2) How We Use Your Information
We use your information to:
- Provide quotes, schedule services, and deliver junk removal and related services
- Respond to inquiries and provide customer support
- Improve our website, services, and customer experience
- Send service-related communications (confirmations, updates, and follow-ups)
- Send marketing messages only where permitted by law and where you have not opted out
- Detect, prevent, and address security issues, fraud, or misuse
3) Legal Bases (Where Applicable)
Depending on your location and applicable law, we process personal information based on:
- Consent (e.g., when you submit a form)
- Contractual necessity (e.g., to provide a quote or perform a service)
- Legitimate interests (e.g., improving our services and preventing fraud)
- Legal obligations (e.g., recordkeeping requirements)
4) How We Share Information
We may share information in limited circumstances:
- Service providers: vendors who help us operate our website, communications, scheduling, analytics, and other business functions (they are required to protect your information).
- Legal and safety: when required by law, court order, or to protect rights, safety, and property.
- Business transfers: if we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.
We do not sell your personal information.
5) Cookies and Analytics
We may use cookies and analytics tools to understand how visitors use our website and to improve performance.
- You can control cookies through your browser settings.
- Disabling cookies may affect some website functionality.
6) Data Retention
We keep personal information only as long as necessary for the purposes described in this policy, including to meet legal, accounting, or operational requirements.
7) Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure.
8) Your Choices and Rights
Depending on your location, you may have rights to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (subject to legal exceptions)
- Opt out of marketing communications at any time
To make a request, contact us using the details below.
9) Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
10) Third-Party Links
Our website may include links to third-party websites. We are not responsible for the privacy practices of those third parties.
11) Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
12) Contact Us
If you have questions about this Privacy Policy or your personal information, contact:
- Pawlor
- Email: [email protected]
- Phone: +1 (780) 838-7298